Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.
|Product Category||Subcategory/ if any||Return / Replacement Period*|
|Earrings||Meenakari/Kundan/Fusion or Western||7 days from the date of delivery|
|Jewellery||Bracelets||7 days from the date of delivery|
|Jewellery||Pendants / Thewa Set||7 days from the date of delivery|
*The total purchase amount should be equal or more than 500 INR/- for product to be eligible for a refund
- Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective buyer and Return / Replacement and / or Refund shall be refused in case of the following cases:
- If it is determined that product is damaged while in your possession.
- Any product that has been used or washed or soiled or is returned without nontampered quality check seals/ warranty seals (wherever applicable).
- Any product not in its original condition.
- Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery.
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
- The product is different from what was shipped to you.
- Product sold as combo/ sets cannot be replaced or returned individually.
- Product specified as nonreturnable in the product details page.
- Replacement is further subject to availability of the product (size, colour etc.) and is limited to one request. In certain cases where Vannyaa Creationss is unable to process a replacement request for any reason, a refund will be given.
- Subject to point 2, refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Vannyaa Creationss. We may request for information / documents to verify your credentials before initiating refund.
- What can I return?
- You may request return for an item listed as returnable on the product listing page within the stipulated return window.
- For details refer to our Return Policy
- Can I replace an item?
- If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
- In case the same item is not available in stock, we will initiate refund
- How do I return/replace an item? *
- In order to return an order, go to “Account” section on Vannyaa Creationss website, select “Order History”
- Login using registered email-id (used to place the order)
- Select the order you wish to return/replace
- What are the return guidelines? *
- The item you wish to return must be eligible for return.
- If return is not eligible for reverse pickup, a self-ship option will be given* (customers can claim refund of up to Rs 100 against reverse shipping charges).
- Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment.
- For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.
- When will I get my refund? *
- Refund is processed once the returned item/s are received by Vannyaa Creationss
- Timeline for refund to be processed is 7-10 business days from the date of receipt of product by Vannyaa Creationss.
- What are the guidelines to accept shipments?
- Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
- In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you refund upon such refused delivery, provided the order is prepaid.
- ORDER CANCELLATION BY CUSTOMER
- Vannyaa Creationss shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your Vannyaa Creationss Account before dispatch of the product.
- If your product has shipped but has not yet been delivered, contact at +91 96431 60648 and inform about the same.
- If it is Prepaid Order, the amount will be refunded to you within 4-5 days provided that order has not been shipped or within 4-5 days from the receipt of product, in case the product has already been shipped.
- ORDER CANCELLATION BY VANNYAA CREATIONSS
- Under some rare situations, Vannyaa Creationss can also raise an order cancellation request. These situations could be –
- Product is out of stock.
- Product is not worth shipping.
- Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount.
- Incorrect pricing or description of the product.
- Incorrect or Incomplete Buyer’s Address.
- Non-serviceability at the Buyer’s address by our courier partners.
- If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.; We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.
- Any other reason, which is beyond the control.
|Payment mode||Refund mode|
|Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS||Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS|
|Cash on Delivery||NEFT to Bank account of buyer/UPI|
|Gift card/ Gift Voucher||Gift card/ Gift Voucher|
Note: In case you have received a product in a physically damaged condition or different product than the product ordered (whether returnable or non-returnable, please call us and inform on +91 96431 60648 immediately and in any case not later than 2 (two) days from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled, and a replacement will be shipped immediately, or else we will refund your money.
VANNYAA CREATIONSS – CANCELLATION POLICY